Why should I use Urban Referrals?
We have established relationships with highly skilled companies in the Phoenix area, so you don't have to! We set high standards for the individuals and companies we recommend, and we make sure they are all licensed, insured and professional.

How does the referral process work?
First, you fill out a simple online work request form in which you describe the nature of your project. Then Urban Referrals contacts you to review your project(s) . Based on your needs and requests, we then match you with contractors from our network and hand over the reigns so you can contact them directly.

How and when will I receive a contractor referral?
Someone from the Urban Referrals team will contact you via telephone or email within the next couple of hours of your referral request submission.

How many referrals do you provide?
In most cases, we provide two referrals.

How do you screen your contractors?
We verify all licensing and insurance, meet with the contractor personally, contact five current customers and check on the contractor's status with the Office of Consumer Affairs.

Can I talk to other homeowners who have used a particular contractor?
We ask that our clients request customer references directly from the contractor, since they may have previous clients with specific projects that are similar to yours.

Is there a fee for using Urban Referrals?
There is no cost to the homeowner for using our services.

Should we contact Urban Referrals once the process has started to provide feedback?
Yes!  In exchange for providing this free service we ask that our customers keep in contact with us to provide feedback on our referred contractors along with updates on your projects, hiring decisions, pricing.  Once your job is finished we will email you a feedback form to complete and return. 

With this information, we can continue setting a high standard for Washington's contractors and only refer exceptional companies!

Do I pay Urban Referrals or the contractor?
You pay the contractor directly.

How does Urban Referral make money?
Urban Referrals receives a marketing fee for each project secured between our customer and contractor. In return, contractors benefit from being part of a large preferred network of professionals. Their association with Urban Referrals not only connects them to a reputable name but allows them to market themselves to new and existing clients.

If we use a contractor through Urban Referrals and want to use them again, do we contact the contractor or Urban Referrals?
It is in everyone's best interest to contact Urban Referrals again, because we make certain all the remodeling professionals certifications, licenses and insurance are current, and we are aware of any changes in the contractor's staffing and services or any complaints filed against them. But most importantly, if homeowners continue to use the free service Urban Referrals offers, the network of contractors will be able to expand and prosper, which means we can continue setting a high standard for Washington's contractors!

If there is a problem, do I contact Urban Referrals or the contractor?
We encourage all our clients to communicate directly with their contractors. If that doesn't resolve the issue, contact Urban Referrals. While the contractors do not directly work for Urban Referrals, and we can not guarantee their work, we do our best to assist with any conflicts.

Can I contact Urban Referrals with the name of a qualified contractor?
Yes! We appreciate recommendations of qualified companies that our clients have used and would recommend to others.